CASE STUDY · CREDIT REPORTING

Meeting Malaysia's 72-hour e-invoicing window.

Raising first-time clearance on LHDN submissions, and fixing the root causes behind recurring validation failures.

Region
Malaysia
Sector
Credit reporting and digital solutions provider
Delivery scope
Compliance as a Service, delivered in phases; Valtatech middleware to SAP; LHDN submission; after-hours support through submission peaks
Technology
Valtatech middleware with SAP, LHDN submission, after-hours support
e-InvoicingLHDNSAP integrationMiddlewareAfter-hours support
76%Invoices cleared on first submission
55%Fewer validation failures
72hLHDN submission window met, with after-hours support

The challenge

A leading Malaysian credit reporting and digital solutions provider partnered with Valtatech to strengthen its e-invoicing submissions to LHDN.

Rigid billing cycles and incomplete master data were driving recurring validation failures against Malaysia's strict submission timelines.

What we did

Valtatech integrated its middleware platform with the organisation's SAP environment and provided specialist after-hours support through critical submission periods, keeping it within LHDN's 72-hour window.

Beyond the integration, our team analysed the root causes of the recurring failures and set out a clear remediation path covering billing cycles, master-data quality, supplier data cleansing, structured onboarding and pre-validation checks.

THE OUTCOME

Higher first-time clearance, far fewer validation failures and a stable foundation for scalable, fully automated e-invoicing compliance.

Valtatech is software vendor agnostic. The technology named here is what this client selected; we start from requirements, operating model and existing systems. See how we approach Source to Pay →

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