Not every organisation needs a standing support retainer. Some need expertise available when something breaks.
A pharmaceutical manufacturer in Indonesia ran Coupa with SAP as its finance system, supported by an internal team well enough for day-to-day operation.
What it did not have was specialist platform expertise on call for the problems its own team could not resolve — and a full managed services retainer would have been disproportionate to that need.
Valtatech provided Application Managed Services on an on-demand, per-ticket basis rather than a fixed monthly scope.
Support covered technical issues, onboarding activities, platform walkthroughs and change requests, raised through a ticketing system and handled by specialists who work on the platform daily.
Valtatech is software vendor agnostic. The technology named here is what this client selected; we start from requirements, operating model and existing systems. See how we approach Source to Pay →
This engagement has concluded. It is described here as a completed piece of work rather than a current service.
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